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Ztesoft India Technology - IT / Technology Services of revenue and market revenue and market solutions service, customer experience revenue and market solutions service & opration efficiency revenue and market solutions service in Gurgaon, Haryana.

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IT / Technology Services

Revenue And Market  Revenue And Market Solutions Service
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ZSmart integrated PCC is able to support more flexible business models, e.g., dedicated data volume for specified services, and offered different QoS according to service types.

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Customer Experience Revenue And Market Solutions Service
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In the increasingly competitive telecommunications market, operators face more and more challenges. With the development of 3G and LTE services, network structure becomes even more complex, while network operating costs rise and often exceed budget. The booming development of new services and applications leads to service complexity as well as service maintenance frustration. Customers'Increased service expectations result in poor customer experience and more complaints from them.

 

Network operators must take these challenges seriously and urgently need a comprehensive end-to-end view of customers’ experience–which includes customers, terminals, applications, services and networks–to reflect customer experience from all perspectives. To improve Net Promoter Scores, operators must take action to provide better customer care, traffic diversion, terminal and network optimization, and translate good customer experience into greater loyalty, through better relationships with customers.

 

ZSmart CEMS solution is built on a big data analytics platform which collects, processes and analyses operator's network and user data. The goal of big data analytics is to unleash the power of critical applications to better understand your customers' expectations and requirements. Such applications include market analysis, intelligent marketing campaigns, personalized sales and customer service journeys, proactive customer retention, network and service intelligence.

 

The purpose is to provide timely, usable, consistent information about customer experience for operators' various departments (network, marketing, customer service, etc.), to help them make the right decisions and take the best actions to: establish an intelligent pipeline; optimize business processes; and solve problems more efficiently. These will help operators to reduce revenue loss and mitigate risks caused by degraded network quality and service failure.

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